LEGAL
REFUND POLICY.
What happens to registration fees, partnership payments and merchandise purchases if plans change.
Effective date: October 1, 2026
This Refund Policy applies to all registrations, fees and purchases for the New England States Rivalry Challenge ("NESRC"), operated by New England Hockey Group LLC ("New England Hockey Group," "we," "us," or "our"). By registering or making a purchase, you agree to this policy.
1. REGISTRATION FEES
Once a registration is completed and payment is received, all registration and tournament fees are non-refundable and non-transferable, except as stated in Section 4. This applies to every reason a player or team may not participate, including injury, illness, scheduling conflicts, travel issues, a change of mind, or removal for violating the Tournament Rules or Terms & Conditions.
2. PLAYER SUBSTITUTIONS
A registered player who cannot attend may request to be replaced by another eligible player of the same birth year. Requests must be emailed to info@nerivalry.com by April 1, 2026. Substitutions are approved at our sole discretion, and no refund is issued for the original registration.
3. CUSTOM JERSEYS AND PLAYER ITEMS
Each registration includes items made specifically for the player, such as a custom state jersey and socks. Once ordered, these items cannot be refunded or returned. Items are provided to registered players whether or not the player participates.
4. EVENT CANCELLATION
If New England Hockey Group cancels the entire Tournament and does not reschedule it, we will refund the registration fees paid minus payment processing fees and the cost of any custom items already produced. Any items already produced will be provided to the player. Refunds are issued to the original payment method, and timing depends on your card issuer.
If the Tournament or any part of it is postponed or rescheduled, registrations transfer automatically to the new dates and no refund is issued.
5. CHANGES AND DISRUPTIONS
No full or partial refunds are issued for:
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Changes to schedules, game times, game lengths, rinks, formats, divisions or team placements
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Shortened, delayed or forfeited games, or games ended early under the Tournament rules
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Weather, power outages, facility or ice problems, public health orders, government action, or other events beyond our reasonable control
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A player's ice time, position or roster placement
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Suspension, ejection or removal from the Tournament
6. PARTNERSHIPS
Partnership and sponsorship payments are non-refundable once the partnership is confirmed, except as stated in a signed partnership agreement. If the entire Tournament is canceled and not rescheduled, we will offer a credit toward a future New England Hockey Group event or, at our discretion, a refund for benefits not yet delivered.
7. MERCHANDISE
Clothing and merchandise are final sale and cannot be returned for a refund. Items may be exchanged once for the same item in a different size, subject to availability. Exchange requests must be made within 30 days of purchase, and items must be unworn and in "as new" condition with tags attached. You are responsible for return and reshipping costs. Damaged or incorrect items will be replaced at no cost if reported within 7 days of delivery.
8. HOW TO MAKE A REQUEST
Email info@nerivalry.com with the subject line "Refund Request" or "Exchange Request" and include the player's name, the purchaser's name, and the order or registration details. We respond to requests within [7] business days.
9. PAYMENT DISPUTES
Please contact us before disputing a charge with your bank or card issuer, so we can resolve the issue directly. If a valid charge is disputed, we may cancel the related registration and any remaining services.
10. CHANGES TO THIS POLICY
We may update this Refund Policy at any time by posting a revised version on this page with a new effective date. The policy in effect when you register or purchase applies to that registration or purchase.
11. CONTACT US
New England Hockey Group LLC